Delete your account

TaxiMeIAfert · Last updated 5 June 2026

This page explains how to permanently delete your TaxiMeIAfert account and the data associated with it. We aim to make this process as easy and transparent as possible.

Option 1 — Delete from inside the app

Fastest method (~30 seconds)

Open the TaxiMeIAfert app on your phone
Make sure you are signed in
Tap the Profile tab at the bottom of the screen
Scroll to the bottom of the Profile screen
Tap Delete account
Read the confirmation prompt and tap Confirm

Your account will be deactivated immediately and your data will be erased according to the timeline below.

Option 2 — Request deletion by email

If you can't access the app (lost phone, forgot password, etc.), email us:

To: klevisfx@gmail.com
Subject: Delete my TaxiMeIAfert account
Include:

The phone number you registered with, OR
The email address you registered with
Your full name as shown on your account (so we can verify it's really you)

We will reply within 7 business days to confirm the request. Once verified, deletion proceeds on the timeline below.

What gets deleted

When you delete your account, we permanently erase the following from our systems within 30 days:

Your name, phone number, email address, and password hash
Your profile photo / avatar
Your saved locations and saved drivers (passenger accounts)
Your vehicle information and driver's licence details (driver accounts)
Your Google account identifier (if you signed up with Google)
Your Firebase Cloud Messaging push token
Your refresh token and active session

What we may retain (and why)

Kosovo and EU-style data protection law allow us to retain some information even after account deletion, where we have a legal obligation or legitimate business interest:

Ride history (up to 5 years)

Records of completed rides — date, fare, distance, anonymised passenger and driver references — are retained for up to 5 years for tax, accounting, and dispute resolution purposes, as required by Kosovo law. After the retention period, all ride records are deleted automatically.

Payment records

At launch the app uses cash payments only and does not store payment data. If card payments are enabled in the future, transaction records held by our payment processor (Stripe or a local equivalent) are subject to their retention policies, not ours.

Aggregated, anonymised analytics

Crash logs and aggregated usage data that no longer identify you are retained by Firebase for up to 90 days for app quality and debugging purposes.

⚠ Once your account is deleted, it cannot be restored. If you create a new account later, it will be treated as a brand-new account.

Timeline

Day 0: You request deletion (in-app or by email)
Day 0–7: We verify your identity (only needed for email requests)
Day 7: Your account is deactivated. You can no longer sign in.
Day 7–37: Active personal data is purged from our production database.
Up to 90 days: Backups containing the data are rotated out and overwritten.
Up to 5 years: Ride history records (anonymised references only — no personal data) are retained for tax compliance, then deleted.

Questions or problems?

If you have trouble deleting your account or have not received a reply within 7 days of emailing us, please contact klevisfx@gmail.com directly and reference your original request.

You may also lodge a complaint with the Kosovo Information and Privacy Agency (Agjencia për Informim dhe Privatësi) if you believe we have not handled your request correctly.